Track Your Order
Tracking is available on every order. What follows explains the reference you receive and how to interpret the updates.
Where the number comes from
We send the carrier name and consignment number by email and text as soon as the parcel is collected.
When the email does not arrive, check junk and then write to customersupport@lumikrafthaven.shop for a resend.
Track an order on this page
Give the order number and billing email here and the status is shown straight away.
Using the number
Put the reference into the tracking page of the courier we named, typically Delhivery Heavy or VRL. Numbers do not work across carriers.
New consignment numbers often take several hours to register. Give it until the end of the day before worrying.
What each status tells you
- Manifested — paperwork done, parcel still with us
- In transit — moving between courier hubs; updates can be sparse over long legs
- Out for delivery — arriving today; the rider may call
- Undelivered / Attempted — nobody available, or the address or phone did not work
- RTO (return to origin) — coming back to us; expect an email from us
No updates for days
Silence for a day or two is usual. If a parcel has not moved for longer, contact customersupport@lumikrafthaven.shop with the AWB and we will open a query.
You do not need to contact the courier yourself. We booked them, so we pursue the query.
Lost consignments
Where a courier confirms a consignment is lost, we resend at our cost or refund the order in full, including the delivery charge. You are not asked to wait for the carrier to pay us first.
Talk to us
- Email: customersupport@lumikrafthaven.shop
- Telephone: +91 86303 39096
- Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays.
- Business: Lumikraft Haven
- Address: 67, N Block, Juhi Kalan, Kidwai Nagar, Kanpur, Uttar Pradesh 208011, India