Frequently Asked Questions

Below are the questions that come up most about ordering garden shovels and hand tools from us. Write to customersupport@lumikrafthaven.shop if yours is missing.

How much is delivery?

Nothing above ₹999. Under it, one flat charge of ₹49 per order.

When will it be delivered?

Add 3 working days for despatch to about 5–8 days of transit in the metros, or 7–12 days across the rest of India.

What can I pay with?

Two ways: UPI at checkout, or Cash on Delivery if the courier serves your area with it.

How do returns work?

Within 7 days of delivery, yes, if the garden tool is unused and complete. Contact customersupport@lumikrafthaven.shop.

How long does a refund take?

Approved refunds go out inside 12 days, to the original payment route; your bank then takes a day or two.

What if my order arrives broken?

Turn it away if the box is clearly damaged. If not, write to customersupport@lumikrafthaven.shop inside 48 hours with video evidence and we replace or refund, paying the return ourselves.

Is my address serviceable?

Throughout India, within the courier network of Delhivery Heavy or VRL. Confirm a PIN code with customersupport@lumikrafthaven.shop if unsure.

How do I track a delivery?

Tracking details are sent at despatch by both email and SMS. The tracking page walks through the rest.

Can I buy in person?

Lumikraft Haven trades online. Please do not travel to the address expecting a retail counter.

Can I have a tax invoice?

Yes — emailed at despatch. Company billing details must reach us before the parcel leaves.

How do I reach a person?

Reach us at customersupport@lumikrafthaven.shop or on +91 86303 39096 during business hours. Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays.