Contact Us
Everything — pre-sales questions, damaged cartons, refunds that have not landed — goes to the same address and is answered in writing.
If your message concerns an existing order, the order number gets you a straight answer first time.
What people usually ask before buying
People mostly want to know whether a given garden tool suits their case. That question is welcome, and answering it properly is part of the job.
The shop covers digging shovels, spades, trowels and folding E-tools, and we will happily measure or check an item before you commit to it.
Business information
- Business name: Lumikraft Haven
- Type: Sole proprietorship, selling through this website only
- What we sell: Digging shovels, spades, trowels and folding e-tools — sold online across India
- Registered address: 67, N Block, Juhi Kalan, Kidwai Nagar, Kanpur, Uttar Pradesh 208011, India
- Telephone: +91 86303 39096
- Email: customersupport@lumikrafthaven.shop
- Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays.
That is the registered address of the business, not a shop you can visit.
How soon we respond
We normally answer the same day while we are open; otherwise the next working morning. Our hours: Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays.
Delivery investigations run on the courier’s timetable, and we keep you informed while they do.
Send us a message
Messages sent through this form arrive at customersupport@lumikrafthaven.shop, which is also where direct email goes.
Chasing us
Ring +91 86303 39096 after two working days without a reply; something has probably gone wrong with the mail.